LEGALPrivacy Policy
Last Updated: March 25, 2026
This Privacy Policy explains how Clixou ("we," "us," "our") collects, uses, stores, and protects your personal information when you visit clixou.com or purchase our products. By using our Website, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide
When you create an account, place an order, or contact support, we may collect:
- Email address (required for all purchases and account creation).
- Name or username (if provided during account creation).
- Order details (products purchased, order IDs, purchase dates, amounts paid).
- Communication records (messages exchanged with our support team via Telegram or email).
1.2 Information Collected Automatically
When you visit clixou.com, we automatically collect certain information through cookies and analytics tools:
- Device information (browser type, operating system, device type).
- IP address and approximate geographic location.
- Pages visited, time spent on pages, click patterns, and referring URLs.
- Cookies and similar tracking identifiers (see Section 5 below).
1.3 Information We Do NOT Collect
Clixou does NOT collect, store, or have access to:
- Full credit card numbers, CVV codes, or card expiration dates (handled entirely by Stripe).
- PayPal login credentials or account details (handled entirely by PayPal).
- Cryptocurrency wallet private keys.
- Government-issued identification numbers (SSN, passport, driver's license).
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order fulfillment: To deliver your purchased products to your email address.
- Customer support: To respond to your inquiries, process warranty claims, and resolve issues.
- Account management: To maintain your account, order history, and warranty records.
- Website improvement: To analyze how visitors use our Website and improve the user experience.
- Fraud prevention: To detect and prevent fraudulent transactions and abuse.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
We do NOT use your information for unsolicited marketing emails. We will only contact you regarding your orders, warranty claims, or important service announcements.
3. How We Share Your Information
We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. We may share information only with:
3.1 Payment Processors
- Stripe: Processes credit and debit card payments. Stripe's privacy policy governs their handling of your payment data.
- PayPal: Processes PayPal transactions. PayPal's privacy policy governs their handling of your data.
- Cryptocurrency processors: If applicable, process crypto payments according to their own privacy policies.
3.2 Analytics Providers
- Google Analytics: Collects anonymized website usage data to help us understand visitor behavior. Google's privacy policy applies.
- Meta Pixel (Facebook): Collects data for advertising measurement and optimization. Meta's privacy policy applies.
3.3 Law Enforcement
We may disclose your information to law enforcement agencies or government authorities only when required by applicable law, court order, or valid legal process.
4. Data Retention
We retain your personal information as follows:
- Account information: Retained for as long as your account is active, plus 12 months after account deletion.
- Order and transaction data: Retained for the duration of your warranty period plus 24 months for record-keeping and dispute resolution.
- Support communications: Retained for 24 months from the date of the last communication.
- Analytics data: Retained according to the policies of the respective analytics providers (typically 14–26 months for Google Analytics).
You may request deletion of your personal data by contacting us at Clixou89@gmail.com. We will process deletion requests within 30 days, subject to our legal retention obligations.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember preferences, and understand how you use our Website.
5.2 Cookies We Use
- Essential cookies: Required for basic Website functionality (login sessions, shopping cart). These cannot be disabled.
- Analytics cookies: Used by Google Analytics to collect anonymized usage data (pages visited, session duration, traffic sources).
- Advertising cookies: Used by Meta Pixel to measure ad effectiveness and deliver relevant advertisements on Facebook and Instagram.
5.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect Website functionality. For opt-out options: Google Analytics opt-out is available at tools.google.com/dlpage/gaoptout; Meta's ad preferences can be managed at facebook.com/adpreferences.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- HTTPS encryption on all pages of clixou.com.
- Secure payment processing through PCI-DSS compliant providers (Stripe, PayPal).
- Access controls limiting who can view customer data.
- Regular review of security practices.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Request correction of inaccurate or incomplete data.
- Right to deletion: Request deletion of your personal data, subject to legal retention requirements.
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Request your data in a structured, machine-readable format.
- Right to object: Object to certain types of data processing, including direct marketing.
To exercise any of these rights, contact us at Clixou89@gmail.com. We will respond within 30 days.
7.1 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information. To submit a CCPA request, email Clixou89@gmail.com with the subject line "CCPA Request."
7.2 European Residents (GDPR)
If you are located in the European Economic Area (EEA), your data is processed based on legitimate interest (order fulfillment, fraud prevention) and consent (analytics, marketing cookies). You have the right to withdraw consent at any time. To exercise your GDPR rights, contact Clixou89@gmail.com.
8. Children's Privacy
Clixou does not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at Clixou89@gmail.com.
9. Third-Party Links
Our Website may contain links to third-party websites (payment processors, Telegram, third-party service providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective immediately upon posting to clixou.com. We encourage you to review this page periodically. The "Last Updated" date at the top indicates when the most recent changes were made.
11. Contact
- Email: Clixou89@gmail.com
- Telegram: @clix_sup
- Website: clixou.com